Questions
Who is eligible for a PAAK code?
There is one PAAK code per school for every school in West
Virginia. The building administrator or designated counselor has
the PAAK code for their particular school, and counselors and other
personnel can use the PAAK code to create professional center
accounts. However, schools aren't the only groups that have PAAK
codes. Any organization or education-affiliated group, such as
HSTA, 4-H, GEAR UP or TRiO, can apply for a PAAK code. Students can
then choose to create connections with groups and organizations in
which they participate.
How do I get a PAAK code?
If you are an educator or counselor, first ask your building
supervisor, principal or vice principal for the school's PAAK code.
If they are unable to locate the code, please call XAP's Pro Center
Help Desk at 1-800-GO-TO-XAP, and ask for assistance in acquiring
your PAAK code.
Where can I receive more training on CFWV?
If you would like to receive more training on cfwv.com there are
many options from which to choose. If self-exploration is what you
prefer, then you will find several quick reference guides at https://procenter.cfwv.com/Resources/_default.aspx
under the
"Training and Resources" tab.
If you would prefer to have face-to-face training, there may be
a training session scheduled near you. Check out our Calendar 
for CFWV Workshops
and Training Opportunities. If there are no trainings scheduled
around your area, please fill out this survey so that we may further assist
you.
Is there an accompanied curriculum?
Yes. The Roads To Success
curriculum has
been aligned with the site. Educators may use this curriculum to
help their students explore postsecondary schools and careers.
Who can view a student's account?
Anyone that a student links up with may view their account. For
instance, a parent can view a student's account if linked. If the
student has linked to their school or an affiliated organization,
anyone within the school or organization that has a Pro Center
account may view their account.
Are there printable resources?
Currently, printable resources can be found at https://procenter.cfwv.com/Resources/_default.aspx
under the
"Training and Resources" tab. Located here are several quick
reference guides.
Does CFWV provide a transcript exchange?
CFWV does not currently offer transcript exchange services.
Which colleges can you apply to through the site?
Many of West Virginia's colleges and universities offer an
online application through cfwv.com.
Click here to view the full list.
What do I do if a student forgets his or her password?
A student's password can be reset one of several ways:
- Anyone with a PAAK code at your school can reset students'
passwords (as long as the student is linked to your school). To
reset a student's password within the Professional Center, search
for the student and click on his or her name. From there, you'll
see a link on the right hand side of the screen that allows you to
reset that student's password.
- During regular business hours, the student can contact our
technical support hotline at 1-800-GO-TO-XAP.
- Students can click on the "forgot my password" link on the
sign-in page. From there, they will be directed to enter other
information, and the password will be provided. Please note:
students must be able to answer other questions about their account
to retrieve their password in this manner.
Can parent's access their student's account?
Parents can access their student's accounts if a student has
approved the connection. Students or parents can initiate the
connection process. Parents can initiate a connection by creating a
parent account, then going to their portfolio page and clicking
"ccess to your student's portfolio." The student will then be sent
a message, asking them to allow or deny their parent access to view
their portfolio.
Students can initiate a connection by going to their portfolio
page, and then clicking "invite a parent or guardian to have
read-only access to your portfolio."
How do students pay college application fees if they apply
through cfwv.com?
Students must follow the instructions listed on the application
page for schools that charge an application fee. In most instances,
students will be directed to send a check or money order directly
to the institution. Some schools may offer an online payment
option, but in a school-setting, it may be best to avoid having
students complete payment information online.
Can students apply for financial aid through the site?
Yes, students can apply for the
PROMISE Scholarship. Students can also download paper
applications for some scholarships.
It may also be helpful to have students begin the FAFSA process
through cfwv.com, because students can directly transfer their
basic information (such as their name, address, etc.) from their
cfwv.com account to FAFSA on the web. To utilize the FAFSA transfer
service, click on "financial planning" and then on "Your Plan."
Students must be logged in to their cfwv.com account to utilize
this service.