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Funeral Service Manager

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Associate's degree

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What They Do

Plans, directs, or coordinates the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.

This career is part of the Human Services cluster Personal Care Services pathway.

A person in this career:

  • Consults with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
  • Directs and supervises work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
  • Schedules funerals, burials, or cremations.
  • Sells funeral services, products, or merchandise to clients.
  • Monitors funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
  • Offers counsel and comforts to families and friends of the deceased.
  • Negotiates contracts for prearranged funeral services.
  • Responds to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
  • Plans and implements changes to service offerings to meet community needs or increase funeral home revenues.
  • Directs or monitors administrative, support, repair, or maintenance services for funeral homes.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
  • Work in this occupation requires being inside most of the time
  • Work in this occupation requires being outside most of the time
  • Work in this occupation involves standing more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly at a distance
  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Overtime work
  • Weekend work

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Arranging Funeral Director
  • Assistant Manager of Operations
  • Funeral Home Location Manager
  • Funeral Home Manager
  • Location Manager
  • Market Manager
  • Mortuary Operations Manager
  • Sales Manager, Prearranged Funerals
  • Scheduling Manager