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Insurance Claims Clerk  What They Do

Just the Facts


Insurance Claims and Policy Processing Clerks Career Video



Obtains information from insured or designated persons for purpose of settling claim with insurance carrier.

This career is part of the Business, Management and Administration cluster Business Finance and Accounting pathway.


A person in this career:

  • Enters claims information into database systems.
  • Prepares insurance claim forms or related documents and reviews them for completeness.
  • Calculates amount of claim.
  • Posts or attaches information to claim file.
  • Transmits claims for payment or further investigation.
  • Contacts insured or other involved persons to obtain missing information.
  • Reviews insurance policy to determine coverage.
  • Organizes or works with detailed office or warehouse records, using computers to enter, access, search or retrieve data.
  • Provides customer service, such as limited instructions on proceeding with claims or referrals to auto repair facilities or local contractors.
  • Pays small claims.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Underwriting Clerk -- Compiles data and performs routine clerical tasks to relieve underwriter of minor administrative detail, using knowledge of underwriting and policy issuing procedures.
  • Health Insurance Claims Processor --