Performs duties too varied and diverse to be classified in any specific office clerical occupation, requiring limited knowledge of office management systems and procedures. Clerical duties may be assigned in accordance with the office procedures of individual establishments and may include a combination of answering telephones, bookkeeping, typing or word processing, stenography, office machine operation, and filing.
This career is part of the Business Management and Administration cluster Administrative Support pathway.
A person in this career:
- Operates office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers.
- Answers telephones, directs calls, and takes messages.
- Maintains and updates filing, inventory, mailing, and database systems, either manually or using a computer.
- Communicates with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints.
- Opens, sorts, and routes incoming mail, answers correspondence, and prepares outgoing mail.
- Compiles, copies, sorts, and files records of office activities, business transactions, and other activities.
- Computes, records, and proofreads data and other information, such as records or reports.
- Types, formats, proofreads, and edits correspondence and other documents, from notes or dictating machines, using computers or typewriters.
- Completes work schedules, manages calendars, and arranges appointments.
- Reviews files, records, and other documents to obtain information to respond to requests.