Expand mobile version menu

Medical Secretary  What They Do

Just the Facts


Performs secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

This career is part of the Business Management and Administration cluster Administrative Support pathway.


A person in this career:

  • Answers telephones and directs calls to appropriate staff.
  • Schedules and confirms patient diagnostic appointments, surgeries, or medical consultations.
  • Operates office equipment, such as voice mail messaging systems, and uses word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.
  • Maintains medical records, technical library, or correspondence files.
  • Greets visitors, ascertains purpose of visit, and directs them to appropriate staff.
  • Compiles and records medical charts, reports, or correspondence, using typewriter or personal computer.
  • Receives and routes messages or documents, such as laboratory results, to appropriate staff.
  • Transmit correspondence or medical records by mail, e-mail, or fax.
  • Performs various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.
  • Interviews patients to complete documents, case histories, or forms, such as intake or insurance forms.

Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Exposed to disease and infections more than once a month through work such as patient care, laboratory work, and sanitation control
  • Work in this occupation involves using your hands to hold, control, and feel objects more than one-third of the time
  • Work in this occupation requires being inside most of the time
  • Sound and noise levels are loud and distracting
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Admissions Coordinator --
  • Billing Coordinator --
  • Health Unit Coordinator --
  • Medical Office Specialist --
  • Patient Coordinator --
  • Physician Office Specialist --
  • Unit Secretary --
  • Unit Support Representative --
  • Ward Clerk --