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Receptionist/Information Clerk  What They Do

Just the Facts


Answers inquiries and obtains information for general public, customers, visitors, and other interested parties. Provides information regarding activities conducted at establishment or location of departments, offices and employees within organization.

This career is part of the Business Management and Administration cluster Administrative Support pathway.


A person in this career:

  • Operates telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
  • Greets persons entering establishment, determines nature and purpose of visit, and directs or escorts them to specific destinations.
  • Schedules appointments and maintains and updates appointment calendars.
  • Hears and resolves complaints from customers or the public.
  • Files and maintains records.
  • Receives payment and records receipts for services.
  • Performs administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.
  • Transmits information or documents to customers, using computer, mail, or facsimile machine.
  • Analyzes data to determine answers to questions from customers or members of the public.
  • Collects, sorts, distributes, or prepares mail, messages, or courier deliveries.

Insider Info

Dig into the details and check out what people in this job have to say about their work.



Working Conditions and Physical Demands

People who do this job report that:

  • You would sit most of the time. There's some walking and standing. You may have to lift and carry things like books, papers or tools weighing 10 lbs. or less.
  • Work in this occupation requires being inside most of the time
  • Work in this occupation involves making repetitive motions more than one-third of the time
  • Work in this occupation involves sitting more than one-third of the time

Working in this career involves (physical activities):

  • Seeing clearly up close
  • Speaking clearly enough to be able to be understood by others
  • Identifying and understanding the speech of another person

Work Hours and Travel

  • Regular working hours and limited travel

Specialty and Similar Careers

Careers that are more detailed or close to this career:

  • Clerk Specialist --
  • Community Liaison --
  • Front Desk Receptionist -- Answers incoming calls, provides information to clients or people visiting the office premises, and provides clerical and administrative support to the office.
  • Greeter --
  • Member Service Representative --
  • Office Assistant -- Performs a combination of clerical duties requiring limited knowledge of systems or procedures.
  • Receptionist -- Greets people arriving at offices and other establishments, direct visitors to appropriate person or service, answer and forward telephone calls, take messages, schedule appointments and perform other clerical duties.
  • Scheduler --
  • Senior Receptionist --
  • Unit Assistant --