Installs, sets-up, rearranges, or removes switching, distribution, routing, and dialing equipment used in central offices or headends. Services or repairs telephone, cable television, Internet, and other communications equipment on customers' property. May install communications equipment or communications wiring in buildings.
This career is part of the Information Technology cluster Information Support and Services pathway.
A person in this career:
- Demonstrates equipment to customers and explains how it is to be used, and responds to any inquiries or complaints.
- Tests circuits and components of malfunctioning telecommunications equipment to isolate sources of malfunctions, using test meters, circuit diagrams, polarity probes, and other hand tools.
- Tests repaired, newly installed, or updated equipment to ensure that it functions properly and conforms to specifications, using test equipment and observation.
- Climbs poles and ladders, use truck-mounted booms, and enters areas such as manholes and cable vaults to install, maintain, or inspect equipment.
- Assembles and installs communication equipment such as data and telephone communication lines, wiring, switching equipment, wiring frames, power apparatus, computer systems, and networks.
- Runs wires between components and to outside cable systems, connecting them to wires from telephone poles or underground cable accesses.
- Tests connections to ensure that power supplies are adequate and that communications links function.
- Notes differences in wire and cable colors so that work can be performed correctly.
- Inspects equipment on a regular basis to ensure proper functioning.
- Collaborates with other workers to locate and correct malfunctions.