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Customer Service Representative

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AVG. SALARY

$37,080

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EDUCATION

High school (GED) +

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JOB OUTLOOK

Stable

Money & Outlook

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West Virginia Earnings

Average Annual Wage

$37,080

Entry Annual Wage

$23,220

Experienced Annual Wage

$49,440

Average Hourly Wage

$17.83

Entry Hourly Wage

$11.16

Experienced Hourly Wage

$23.77

Median Hourly Wage

$16.80

West Virginia Regional Earnings

West Virginia Metropolitan Areas Wages

Region Average Entry Level Experienced
Charleston MSA $40,900 or $19.67/hr $22,660 or $10.89/hr $74,830 or $35.98/hr
Cumberland MD-WV MSA $38,390 or $18.46/hr $26,250 or $12.62/hr $60,340 or $29.01/hr
Hagerstown-Martinsburg MD-WV MSA $38,410 or $18.47/hr $26,480 or $12.73/hr $52,820 or $25.40/hr
Huntington-Ashland WV-KY-OH MSA $36,710 or $17.65/hr $23,940 or $11.51/hr $46,560 or $22.38/hr
Morgantown MSA $35,630 or $17.13/hr $23,550 or $11.32/hr $47,700 or $22.93/hr
Parkersburg-Vienna MSA $34,430 or $16.56/hr $22,320 or $10.73/hr $45,520 or $21.89/hr
Washington-Arlington-Alexandria DC-VA-MD-WV $45,800 or $22.02/hr $29,350 or $14.11/hr $67,210 or $32.31/hr
Weirton-Steubenville WV-OH MSA $37,210 or $17.89/hr $22,770 or $10.95/hr $58,630 or $28.19/hr
Wheeling WV-OH MSA $37,600 or $18.08/hr $25,540 or $12.28/hr $49,440 or $23.77/hr
Winchester VA-WV MSA $38,280 or $18.40/hr $25,310 or $12.17/hr $50,490 or $24.27/hr
Beckley MSA $33,710 or $16.21/hr $24,630 or $11.84/hr $42,170 or $20.27/hr

West Virginia Geographical Areas Wages

Region Average Entry Level Experienced
Southern West Virginia nonmetropolitan area $33,930 or $16.31/hr $22,450 or $10.79/hr $46,590 or $22.40/hr
Northern West Virginia nonmetropolitan area $37,010 or $17.79/hr $23,220 or $11.17/hr $48,130 or $23.14/hr

West Virginia's Employment and Outlook (State-wide)

Outlook Stable
Growth rate is estimated to be 0%
Job Openings 1,417 estimated annual job openings
Employment 11,201 were employed in this occupation

West Virginia's Regional Employment and Outlook

Regions with stable outlook (0 to 20% growth rate expected)

Region Employment Projected Growth Rate Annual Openings (growth) Annual Openings (replacement) Annual Openings
Workforce Investment Area 1 1,164 6% 14 160 174
Workforce Investment Area 2 1,989 13% 26 268 294
Workforce Investment Area 3 2,336 5% 11 300 311
Workforce Investment Area 4 792 0% 99 99
Workforce Investment Area 5 819 0% 104 104
Workforce Investment Area 6 1,914 3% 5 243 248
Workforce Investment Area 7 804 0% 101 101

National Earnings

Average Annual Wage

$41,190

Average Hourly Wage

$19.80

Average Annual Range

$27,990 to $59,630

Note: variations in salaries reflect differences in size of firm, location, level of education and professional credentials.

Where do these numbers come from?


National Employment and Outlook

Outlook decreasing
  The employment change from 2021 to 2031 is estimated to be -4%.
(The National average for all occupations is +5%)
Job Openings large number
  A total of 38940 average annual openings are expected for this occupation between 2021 and 2031.
(The National Average for all occupations is 1,757 openings)
Employment very large occupation
  This was a very large occupation in the United States, employing 2,898,900 workers in 2021.
(The National average for all occupations is 142,207 workers)
Growth Declining growth
  There is expected to be less demand for customer service representatives, especially in retail trade, as their tasks continue to be automated. Self-service systems, social media, and mobile applications enable customers to do simple tasks without interacting with a representative. 
Industries Large concentrations of this occupation are found in these industries
  • Finance and insurance (NAICS520000) (19.3%)
  • Retail trade (NAICS44-450) (17.6%)
  • Administrative and support and waste management and remediation services (NAICS560000) (17.6%)
  • Administrative and support services (NAICS561000) (17.4%)
  • Insurance carriers and related activities (NAICS524000) (11.3%)
  • Business support services (NAICS561400) (9.9%)
  • Credit intermediation and related activities (NAICS522000) (6.8%)
  • Wholesale trade (NAICS420000) (6.3%)