Esthetician

As an esthetician, building a relationship with your clients is very important. Communication plays a big part.

You are meeting with a new client today. She has not been to your spa before. You are going to start a file for her and you need some personal information. Here's how you could introduce and explain your questions:

"I understand your concerns! I would wonder the same thing in your position. The skin care procedures I provide can help to improve the look of your skin. But your overall health is the most important thing. Some of the treatments we use here at the spa can increase health risks if you are using a certain type of drug.

"For example, we use aloe in many of our treatments. Aloe has a lot of great benefits for the skin. But if you are taking anti-arrhythmic medication for the heart, you should talk to your doctor before using aloe treatments.

"We take the privacy of your medical information very seriously. But we must insist that you share with us information about any allergies or medications. Once we are on the same page about your health needs, you can sit back and relax. Please take this time to ask me any questions you have about my services too."

"They feel a lot more comfortable if they know what to expect, and can vocalize any concerns. Then they can relax. The spa is all about the experience, and you want to ensure their experience is a good one," says Krista Nugent. She is an esthetician and make-up artist.