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Real-Life Activities

Real-Life Decision Making

Decision making is at the heart of an insurance inspector's job.

"You're making decisions continually," says inspector Gord Holyk.

You have just finished an inspection of a plastics plant. For the most part the plant is operating safely, but you've made some recommendations about updating the sprinkler systems. You feel the current ones are not as good as they could be.

The company makes $100 million a year -- it's a big client. It has operated safely in all the years your company has insured it.

You sit down with the vice-president of the plastics company. He is angry about your recommendation. He says you're nitpicking and threatens to cancel his contract.

This is a major client; it would cost your company a lot of money to lose the contract.

What do you do?