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Real-Life Activities

Real-Life Decision Making -- Solution

You decide to recommend that your company drop this client.

This is the real-life decision made by Gord Holyk's company. When the client realized how serious its insurers were about safety, it backed down and complied with the recommendations.

"Inspectors are in the business of protecting insurance companies from a loss, and sometimes that means suggesting dropping a customer. It doesn't happen very often," says Holyk.