Real-Life Communication
You have been working in a mechanics shop as a small engine mechanic
for a few months now. You do lots of repairs, talking on the phone, dealing
with customers and paperwork. Part of your job is to fill out warranty claims,
work orders and parts order forms.
Joe Robertson says a small engine
mechanic has a lot of paperwork to do. "As for communication skills, there
are some forms you get to fill out, such as warranty claims, work orders and
the oh-so-simple parts order form, which is nothing more than a two-column
pad: one column for the part number and the other for the quantity."
You
have to make an order for 18 Smythe Blades: size 18. Fill in the following
order form including the following information:
Payment
by Visa # 51999999999223
Expiry date: June 2026
You would like
the blades shipped to 321 Egypt St., Tacoma, WA 988767
Your company
name is: Bigger Small Engines
Your name is: Barney Smally
And
your address is: 321 Egypt St., Tacoma, WA 988767
Order
Form
Customer information is considered confidential and will
not be shared with or distributed to any third party.
Smythe Blade:
Size 18", quantity _____at $29 each = ______
Smythe Blade: Size 18"
quantities:
2 to 9 blades: ____ blades at $22 each = ______
10 to
24 blades: ____ blades at $17 each = ______
25 to 49 blades: ____ blades
at $14 each = ______
Add six percent sales tax: + ______
Total
payment: ______
Company Name: _____________________________
Company
Address:
_______________________________________________
_______________________________________________
Mailing address if different from above:
_________________________________________________
_________________________________________________
Paying by credit card? Send this form with the credit
card information attached.
Credit Card [ ] MasterCard [ ] VISA [ ]
AMEX [ ] Discover
Credit Card Number: ______________________________
Expiration
Date: _________________________________
Name on Card: ____________________________________
Signature:
_____________________________________