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Developmental Service Worker

Real-Life Activities

Real-Life Decision Making -- Solution

You physically restrain John.

In the rush to restrain John, he and two staff members come away with multiple bruises. You wonder if giving John some time to calm down might have been less painful for everyone.

"Conflict resolution is one of the most important things we must do on a daily basis," says developmental service worker Susan Michael. "You must always be kind and gentle and solve any problems that arise with patience and understanding."