Real-Life Communication
You are a sports turf management consultant. Your secretary informs
you that a prospective client called and wants you to tell them how they can
ensure that their football field is safe.
Before answering this question,
you will need to do some research. You need to find out, for instance, why
the safety of the field is being questioned. To do that, you will need to
inspect the field and make recommendations, keeping in mind the time and budgetary
constraints your client is under.
Communication with the client is
important to make sure the client is satisfied with the end results, the time
frame and the budget. You must offer him a proposal for how long your recommendations
would take to do and how much they would cost.
Golf superintendent
Ron Hume manages an 18-hole golf course. "Generally speaking, 70 percent of
the people interaction is good, pleasurable and positive, while the remaining
30 percent is dealing with difficult communication issues such as non-performing
subordinates or disgruntled clientele."
Write a letter to your prospective
client asking for the information you need. Don't forget to explain why
you need it.