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Real-Life Communication -- Solution

This is what veterinarian Sheila McGowan would say:

"What your horse has is a condition very similar to what we see in human asthma. What happens is that the tubes that the air goes through, the bronchi, in the lungs, actually become constricted -- they tighten up. Normally, your bronchi open up and allow air to flow into the lungs.

"In your horse, those airways are not opening up to the same degree that they should be. So every time he breathes in, I am hearing a whistling noise because he can't open up those lungs. Those bronchi are not opening and closing properly. He is also getting a little mucous build up because he is not able to clear it out properly. That's why he's coughing. And that is why his respiration is increased -- because he is trying to get more air in."

Helping the owner understand the problem while not insulting their intelligence is important. McGowan does this by using a term and also defining it. "Not only do you say the tubes that the air moves through, then you give it a name, 'the bronchi.' And then you can address it."

She also checks to make sure that the owner correctly understands what she is trying to tell them. "Sometimes it is difficult because the person will look at you, and you are not quite sure if they got it. And that's when I'll say, 'You understand what I mean?' [They will answer] 'Well...yeah....' And you say, 'Because this is really important, why don't you explain to me what you think is going on here?'"