Expand mobile version menu

Real-Life Activities

Real-Life Decision Making -- Solution

You insist there is nothing wrong with the piano.

You know there's nothing wrong with the piano, so you stick to your guns and tell the customer that.

Mr. Harrison accuses you of being on the side of the store, and he says your opinions are totally biased.

He threatens to take legal action against you and the store.

"In this case, he may try to find another tuner, or attempt legal action to get satisfaction," observes Paul Brown.

Though honesty is always best, it's important to remember that customer satisfaction is crucial in any business. You should try to find a way to satisfy the customer, and getting into a heated argument over who is right won't help.