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Real-Life Activities

Real-Life Decision Making -- Solution

You break the contract with Bradford, pay the $500 and get Queenie out of your stables.

When Bradford finds out about your breaking the contract, he is furious! "How dare you!" he bellows over the phone. "I know almost every one of your clients and I am going to make it my mission to bad-mouth your business, to get every last person I know to take their business elsewhere!"

As a parting shot, Queenie booted one of your dogs over a pile of hay as she prepared to step into the trailer. How do you like that?

"Every horse in your barn has a human owner who must be dealt with on often a daily basis," says stable manager Kathy McBride. "The ability to communicate the basic rules of the barn, any problems they or their horse are having or any problems they are causing with other boarders in the barn is a skill that can make or break your business."