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Real-Life Activities

Real-Life Communication

As a bankruptcy trustee, you are meeting with a married couple who is petitioning to declare bankruptcy. They are very upset. They owe huge amounts of money and although both are working, their combined income just isn't enough to cover their payments.

They have had a lot of problems. The husband was sick for a long time and was unable to work. The medical bills were very high. Their small house developed a leak in the roof and required extensive repairs. It has been just one thing after another for a long time, and now the couple is desperate to find a solution.

As they talk, they begin to quarrel and blame one another for their problems. Before long, they are so emotional that you don't see how you can proceed with the interview. You are beginning to feel quite stressed yourself and you are very sorry for them both.

What do you say?

Here are three possible answers. Pick the best one and tell why you selected it over the other two.

  1. OK, that's enough. Just sit down and be quiet. If you hadn't charged this money, you wouldn't be in this situation right now, so you made your own problems. You should have had some savings in the bank to get you through a time like this.
  2. Oh, you poor, poor people. I feel so badly for you. This is terrible. Don't worry about a thing. I am going to fix all this up for you so you won't have to worry about these bills anymore.
  3. Mr. and Mrs. Smith, please listen to me for a minute. I understand that you are very upset. This is a difficult time for you. Would you like to take a short break and get a cup of coffee before we proceed? I want to continue with the interview as soon as possible.