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Hairdresser/Cosmetologist

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AVG. SALARY

$32,700

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EDUCATION

Post-secondary training +

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Communication

A regular client has just arrived for her appointment. She's walked in out of the rain, and as you greet her at the front desk you can tell she's not having a good day.

As soon as you greet her, she starts complaining about how you cut her hair too short the last time she was in. You don't think you did, but she's insisting. You're in the main styling area and you don't want to be embarrassed in front of your co-workers and other clients.

What can you say to defuse the situation and get down to work? Write down what you would say to her. Our answer will show how a real hairstylist would handle this.