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Computer User Support Specialist

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AVG. SALARY

$52,050

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EDUCATION

1-2 years post-secondary training

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You pretend you didn't get the message.

You have a new assignment in another state. The fact that your supervisor is unaware of this is not your problem.

But this is not a professional thing to do. "To pretend you didn't get the message -- in this day and age it's unlikely," says Orrett Morgan. He's a technical instructor and former help desk technician.

"You're going to have to now explain how you didn't get the message when that's primary to your job -- to take calls and get messages and check email and all those things," says Morgan.

"Forgetting all that, the lying just [shows a bad] attitude... If you're training about attitude and responsibility, you want people to say, regardless of what type of problem comes in, there's some way to deal with it. Now, you can make a mistake dealing with it, but to pretend it doesn't exist, I think speaks to a bigger problem."