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Computer User Support Specialist

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AVG. SALARY

$52,050

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EDUCATION

1-2 years post-secondary training

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JOB OUTLOOK

Stable

Real-Life Activities

Real-Life Decision Making -- Solution

You call the help desk manager, explain the situation, and go to work until someone else can come in.

This is the real-life decision that technical instructor and former help desk technician Orrett Morgan would likely make.

"I think that's probably the most responsible option if you've exhausted other options," says Morgan. "[If I'm] not confident this other group can handle this, I'm going to have to stay here and let the chips fall where they may, and [tell management why] it seemed much more prudent to make sure this operation kept going as opposed to leaving it high and dry."