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Real-Life Activities

Real-Life Decision Making -- Solution

You interrupt the mayor's meeting to tell him about the bus strike.

This is the real-life decision that protocol official Jeannie Bates would make.

"Decision-making skills are very important," says Bates. "You have to decide how much time the mayor has, and when it's appropriate to interrupt him during a meeting.

"If he's meeting with the French ambassador, you might be called on to intervene, but you wouldn't want to do this for just anything," she says.

If the tourists demand to know why the mayor's meeting can be interrupted for someone else but not them, you can politely explain that there is an important situation that he must attend to.

The protocol official has to decide when and how to intervene. "You work closely with the mayor and soon learn how he likes to work."