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Credential Verification Specialist

Real-Life Activities

Real-Life Decision Making -- Solution

You turn the file with the phone log over to your supervisor for his consideration and action.

Sure, this is an acceptable option, but aren't you just passing the buck? Though your supervisor is there to hand off important decisions to, this one is within your scope of employment.

How about writing a letter reminding the doctor how important this documentation is and the risk she is placing the hospital in? Inform her of her "on hold" status until the matter is cleared up. Give a copy of this letter to your supervisor. If Dr. Burg does not follow through, your supervisor will have documented course for taking action.

Mark Sumner is a credential verification specialist. "When he or she is notified that their file will be put on hold until the missing items have been received," he says, the documents are usually provided quickly.