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Real-Life Activities

Real-Life Communication -- Solution

Here's one example of a letter:

Dear Samantha Fox:

Thank you for your recent telephone call to let me know that I have won the bid to index Personal Finance for Everyone. I would like to confirm the details that we discussed. I have outlined them below.

The index of Personal Finance for Everyone will be due in one month. The payment for the index will be $2.50 for each entry, with the maximum number of entries to be 175.

Additionally, I will watch for grammatical, spelling and punctuation errors in the manuscript. For each of these areas that I bring to your attention, I will be paid an additional $2.50.

If you find any errors in the terms I have listed above, please feel free to contact me. Otherwise, would you please sign and return a copy of this letter to me for my files?

Thank you for your time. I look forward to working with you on the final stage of Personal Finance for Everyone.

"I use written communications in almost every index job I do," says Larry Bonura, an indexer. "Before I accept a job, I create a statement of understanding between me and the client. This statement of understanding describes exactly what the client wants and what I am to give them as a final product. This is crucial to success, as far as I am concerned."