Real-Life Decision Making -- Solution
You go ahead and fix the machine.
After all, the owner told Ned that you should do whatever it takes to get the computer running again. As the computer goes dead, so do the electronic locks, the reservation system and the cash registers. Guests are locked in their hotel rooms and the front desk doesn't have a record of who is in which room.
You have a disaster on your hands!
The owner returns in 15 minutes and finds his hotel in chaos. He didn't realize how the computer system worked when he said you should do whatever it takes to get the system running. He expected you to know the consequences of turning off the power.
Overall, you have to have excellent decision-making skills if you want to go into this field.
Denis Desfosses is a computer service and repair technician. He says decisiveness is key.
"So many things...with a computer can go wrong, you gotta make the decision what is wrong," he says. "And then you gotta back it up." The consequences of a wrong decision are lost time, and often, money.
"A customer is not going to pay for something that you don't fix," he says.