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Real-Life Activities

Real-Life Decision Making

You are the manager of a busy airport. When you got up this morning, you had a strange feeling something bad was going to happen, but so far all is well. It's lunch time and nothing bad has happened yet. You think maybe you will escape this day unscathed after all.

Suddenly, you hear footsteps stomping hurriedly to your door. It's your secretary, and she looks flustered. She explains that the fuel company you recently hired just accidentally dumped another truckload of airplane fuel on the tarmac. This is the third time in a month that this has happened.

You are thinking the money you were going to save by awarding the contract to this airplane fueling company is now costing you more in your airport's reputation.

Your secretary informs you that she has already dispatched the cleaning crew to the tarmac and they are cleaning up the mess. Upper management calls you to see what is going on. You explain that you are in charge of the situation, and it is getting fixed as you speak.

Then your phone rings. It's your secretary. She says somehow the media heard about the incident and are presently sending crews to the airport to cover the news of the spill.

What do you do?