Real-Life Decision Making -- Solution
Use the red/green mix
You are a cosmetologist working in a small salon. A client comes to you
for a hair color, but you don't have the right color for her.
You are low in stock. The salon owner tells you to put red and green colors
together to make a neutral color for the client's hair. You follow her instructions.
A similar dilemma happened to cosmetologist Kristin Ploof when she was
a student in beauty school. Her teacher told her to mix the red and green
and she did.
"Needless to say my client's roots were very red. She was super understanding,
and she could tell I was very eager to fix the problem. I used a color that
was ash tone to calm down her roots. Once I have my own salon I will not be
short on colors. I will give the client exactly what they want and make sure
to fix the problem if one occurs," she says.
Your client is not as understanding as the woman Ploof remembers. After
all, your client is at a professional salon, not a student-staffed beauty
school. She is outraged that you have turned her roots red. She wanted her
hair done for her grandson's graduation celebration and now it looks like
her scalp is on fire.
You try to calm her down and offer to repair the problem. She allows you
to treat her red roots. But she says she will not pay for the service,
and she will never come back to the salon.