PROMISE Appeal Policies
An applicant for an initial PROMISE Scholarship award may appeal
the denial of eligibility for the award with the Director of State
Financial Aid Programs.
Any appeal must be filed within fifteen (15) days of the
applicant receiving notice that he or she is not eligible for an
initial award. The appeal must detail in writing, and with
specificity, including the grounds supporting the appeal and a
finding of eligibility. The director may require additional
evidence or materials from the applicant or other parties.
If the appeal is denied by the director, the reasons for the
denial shall be communicated in writing to the applicant with an
explanation of the reason for the denial.
An applicant may appeal the director's decision to a review
committee appointed by the Policy Commission.
Any appeal to the review committee must be filed within fifteen
(15) days of notification to the applicant that his or her initial
appeal was denied. The appeal must be in writing and detail, with
specificity, the grounds supporting the appeal. The review
committee may require additional evidence or materials be
submitted. If the review committee denies the appeal, the reasons
for the denial shall be communicated in writing to the applicant
with an explanation of the reason for the denial. The decision of
the review committee is final.
A student granted an initial PROMISE Scholarship may appeal a
nonrenewal of the award with the person designated at the
institution of higher education where the student is enrolled. The
appeal process at the institution shall be governed by an
established procedure designated by the institution.
If the appeal of the non-renewal is denied by the institution,
the student may appeal that decision to the Director of State
Financial Aid Programs. The appeal must be filed within fifteen
(15) days of notification to the student of denial of the
institutional appeal and shall be heard in the same manner as
appeals of denials of initial awards.
If a student with a PROMISE Scholarship is not eligible for
renewal of the award because of failure to maintain academic
progress, he or she may not utilize the procedure set out herein to
challenge any grade assigned them.
Appeals must be submitted in writing along with any supplemental
documentation to either the institutional financial aid director or
our office. They can be sent via fax, mail, or email to the
West Virginia Higher Education Policy Commission
Division of Financial Aid
1018 Kanawha Blvd. East, Suite 700
Charleston, WV 25301
Phone (304) 558-4618
Fax (855) 292-1415