Frequently Asked Questions

Career Planning

You can access and retake the Interest Profiler from the Career Planning tab:

  • Sign into your account
  • Click the Career Planning tab, along the top menu
  • Click Learn About Yourself section
  • Click the Interest Profiler
  • Click the Get Started button

The results of the previous times you've taken the Interest Profiler are saved and will be displayed. Your new results will appear at the top of the list.

The assessments are found under the Career Planning section in the Learn About Yourself section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section

You will find all the assessments here.

Assessment results can be found in the Career Planning section:

  • Sign into your account
  • Click the Career Planning tab
  • Click the Learn About Yourself section
  • Click on the assessment you want to see the results for
  • Click See your results now next to the date for the results you wish to see

Assessment results can be found and printed when viewing the results page:

  • Sign into your account
  • Click the Career Planning tab
  • Click Learn About Yourself section
  • Click the date for the results you wish to see (if you have only done the assessment once, there will be only one date)
  • When the results are displayed, in the top right-hand side, click on the PRINT THIS link

You can also email and PDF the results. These options are located next to the PRINT THIS link.

You can find out which Career Cluster an occupation/career belongs to by doing either of the following:

  1. Click the Career Planning tab.
  2. Select Explore Careers.
  3. Using the Alphabetical Browse, find the occupation/career you would like to learn about.
  4. Click the occupation/career.
  5. Under the title "Just the Facts," you'll find a sentence describing which Career Cluster and pathway the occupation/career is in.

OR

  1. Type the name of your occupation/career into the Search box at the top of the page.
  2. In the results, find the occupation/career that matches or most closely matches yours.
  3. Click the occupation/career.
  4. Under the title "Just the Facts," you'll find a sentence describing which Career Cluster and pathway theoccupation/ career is in.

You can use the Resume Builder to create and save more than one resume

  1. Click the Career Planning tab.
  2. Click Get a Job section.
  3. Click Resume Builder to create your own resume(s). You can create as many resumes as you need.

If you have already created a resume and saved it to your computer, you can save and upload one or more resumes to Your Portfolio.

  1. Click Your Portfolio tab.
  2. Next, click the Career Planning Portfolio section on the Index page.
  3. Click Your Career Planning Documents on the right-hand side to upload your resume(s).

Financial Aid Planning

To search for scholarships:

  • Click the Financial Aid Planning tab.
  • Click the Find Scholarships section.
  • Click Find a Scholarship, Browse Scholarships or use the other scholarship search tools.

Your Portfolio

You can update your personal information by following these steps:

  1. Sign into your account
  2. Click the Your Portfolio tab
  3. Click on Your Profile
  4. Click on The Basics
  5. Click EDIT at the top right of the This is Me section
  6. Update the information and then click Save

In order to change or add a school connection to your account, follow these instructions:

  1. Sign into your account
  2. Click the Your Portfolio tab
  3. Click on Your Profile
  4. Click on The Basics
  5. To change your school, click Change beside "My Account is connected to:" then find your new school from the list and click Continue
  6. To add another school as a connection, click Add another connection. Find your new school from the list and click Continue.

Your Profile - The Basics

You can change your email address by following these instructions:

  • Sign into your account
  • Click the Your Portfolio tab
  • Click on Your Profile
  • Click on The Basics
  • Click on the EDIT button (top right-hand corner)
  • Enter your new email address
  • Click Save

If you can't see a link to your learning plan (sometimes called an ILP, ICAP, ISP), it's likely that your personal profile information needs updating. Check what school your account is connected to - and your year of graduation. You need to make sure you're connected to the correct school and in the right grade. Follow these steps:

  1. Sign into your account
  2. Click the Your Portfolio tab
  3. Click on Your Profile
  4. Click on The Basics
  5. View the school you are connected to
  6. If you need to change your school, click Change beside "My Account is connected to:" then find your new school from the list and click Continue
  7. If you need to add another school to your account, click Add another connection. Find your new school from the list and click Continue.

Your Profile - The Basics

Promise Scholarship

Follow the steps below:

  1. Upon signing in you will be on the home page. Near the top of the page, select "Financial Aid Planning"
  2. Click on "Scholarships" under the top page options
  3. Look for the link labeled "West Virginia PROMISE Scholarship" listed below the West Virginia State-Level Financial Aid Programs
  4. Click on the "WVSAM" button to be directed to the scholarship application site. Sign in using the same login information for your CFWV account.
  5. After the application has been completed and submitted, you will receive a confirmation email.

Sign into www.wvhepc.org/secure/apps/. Your CFWV account credentials will work here. On this site, you can view any additional forms that must be submitted.

Follow the steps below:

  1. Sign into your CFWV profile
  2. Select "College Planning" from the home page
  3. Click on "Applications"
  4. On the Applications page, click on "Apply to college and track your applications"
  5. You should see your application listed under "Submitted Applications"
  6. Click on "View/Print" under Application Confirmation for the signature page

Applications

When this error occurs, it is usually one of two possibilities. One is that an application was already previously sent for the desired term. If so, the application system will not allow you to reapply to the same term. The second option is that term is not currently available for enrollment and you will need to contact the college admissions office.

If the major that you're trying to select is not showing up, the college you chose may not offer it. If you believe the college does offer this major and you are not seeing it, you will need to contact the college admissions office for further assistance.

When this error message occurs on the application, please contact the school and speak to the Admissions Office directly. If they try to redirect you back to Support, ask to speak to a supervisor as this is not a technical issue that we can address on our end.

You may have pop-up blockers running on your computer. Disable the pop-up blockers to be able to view the list of schools displayed after you select the Add School button.

Please follow these instructions to disable pop-up blockers for the browser you are using:

  • Internet Explorer: Open the Tools menu (click the gear icon), select Internet Options, then go to the Privacy tab. In the pop-up blocker section uncheck the "Turn on Pop-up Blocker" checkbox.
  • Firefox: Open the Firefox menu, click on Options, then go to the Privacy & Security tab. Under Permissions, uncheck the "Block pop-up windows" checkbox.
  • Chrome: Open the Chrome menu and then go to Settings using the three-dot icon at the top right corner. Type "Content settings" in the search bar then select Content Settings. Scroll down and select "Pop-ups and redirects" then change to Allowed.
  • Safari: Open Safari, Select "Preferences" and click on "Security" at the top of the window and uncheck the "Block Pop-up Windows" feature.

Please contact the new college's admissions office or visit the college's website for information on transferable course credits.

Not all colleges automatically send out email confirmations for submitted applications. If it's been a few business days and you still have not received an email confirmation, get in contact with admissions for further assistance.

Once an application has been submitted, changes cannot be made online. A request to change your application will have to go through the admissions office of the college to which you have applied. If you have applied to more than one college, you will need to get in contact with all colleges.

If you would like to withdraw your application, then you will need to contact the admissions office to assist you.

The red text at the top of the page indicates that there were errors or omissions on that page of your application. If you don't have all the information for that page on hand or otherwise cannot complete the page, you can skip to another page by clicking one of the page numbers displayed in the dropdown list under the SKIP & JUMP to function on the left column. You will have to refill that screen when you return to it.

A check mark on the left column indicates that a screen has been saved. If you have skipped a screen where newer information has triggered the red arrow(s), the new information will not be saved until you return and complete the screen.

If the screen error message indicates that an answer to a question was entered incorrectly, check your answer carefully. If the screen still presents a problem, please contact us through the Talk to Us page.

The online application was not designed with printing the display format in mind. If you intend to print your completed online application, the only way to do this at the present time is to use your browser's print command from each (saved and completed) screen of the application:

File -> Print

If the screen prints but the information you entered appears blank, we suggest accessing the application with a different Web browser program.

If you intend to print blank screens of the online application in order to fill it out by hand and mail it in, please note:

  1. If you have encountered a problem with the online application and the information on this screen has not been helpful, we want to know about it and get your questions answered, so please contact us through the Talk to Us page for further help or to let us know how we can improve this website.
  2. If you are an international student, please contact the college or university in which you are interested and ask for its international student office. In some cases, international student applications are different from the forms submitted by U.S. students.
  3. For U.S. students, the online application asks the same questions as the paper application, but it is not in the same layout. The actual paper application may soon be provided on this website in Acrobat Reader (PDF) format.

Yes, except when you use the SKIP & JUMP to function. You may save by clicking SAVE, by clicking on the next page and previous page buttons, or by clicking on the large screen numbers displayed vertically down the left column. The SKIP & JUMP to function allows you to bypass screens you want to complete at a later time by moving you to another screen without saving or checking for errors.

All buttons that bypass the save function will warn you before proceeding, so pay attention to warning boxes. More information about navigating and saving is provided in the introduction to the online application.

Wait several minutes and try again. If the problem persists, please contact us through the Talk to Us page.

For state fields, select Foreign Country. You can select your country from the country list. International students should leave zip code fields blank. Provide mailing code information in the international postal code entry. If you need to leave an additional mailing code, add it within the city field. For telephone numbers, most applications are formatted for U.S. and Canadian numbers only. If your telephone number format does not fit in the entry or causes an error message, please leave that telephone number entry blank.

Some university applications will require a CEEB code entry for any high school or college previously attended. A CEEB code identifies U.S. high schools and colleges. If you went to school in the U.S., the CEEB code should automatically be indicated once you identify your school from the Find list. If your school and/or CEEB code are not listed, you can get the information by calling your school administration or academic counseling office. If you are an international student, please enter zeroes in the CEEB code entry boxes.

Applications should be navigated through the buttons on the screen rather than the Back and Forward buttons on your web browser. The Wrong Way message can also be caused by:

  1. Filing and using a bookmark to any part of this site beyond a logon screen
  2. Using the dropdown list on your location/address bar

If you have just encountered the Wrong Way screen, please try logging on again through the homepage.

If you receive the Wrong Way message again after following these instructions, please contact us through the Talk to Us Talk to Us page. It will help if you provide your username, the WWW address of the screen you were on immediately preceding the Wrong Way message, and a description of what you clicked on when the message came up.

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