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Ticket Broker

Real-Life Activities

Real-Life Decision Making -- Solution

You turn down the customer and figure it's not worth it.

You tell Mr. Bighead, "Sorry, I'd love to, but I don't have any leads for Stanley Cup tickets." When Mr. Bighead muttered, "Sorry to bother you. Have a good night," you feel victorious! After all, who does he think he is to drag you out late on a Friday night? You have better things to do with your time. Besides, if Mr. Bighead thinks you're that available, he'll try this last-minute stuff all the time. Better to show him you're in demand and a busy person.

Two weeks later you decide to call Mr. Bighead. You've always been able to reach him directly, but now his secretary keeps telling you Mr. Bighead is "unavailable." You keep leaving Mr. Bighead voice mails about upcoming concerts, but you never get a return call. You figure he's busy and put it out of your mind. After all, since that last phone call, you figure the Weownyou account is a done deal.

Two months after the Stanley Cup incident, you run into Mr. Bighead at a party. Confidently, you stride up to him and say, "Hi there, Mr. Bighead. What tickets are you going to need from me this month?" Mr. B. turns to you and says, "I'm sorry. You didn't have time to help me last time. Now, I don't have time to talk to you." Flabbergasted, you watch Mr. Bighead walk away.

You blew the deal and lost your client.