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Real-Life Decision Making -- Solution

You leave it undone and ask the homeowner to take care of it.

It would be tempting to leave it undone, since it seems like a small thing. "If the driver has additional shipments to deliver that day or in short succession, will the delay to satisfy one customer come at the expense of other customers?" asks Tuck.

But in a business where customer satisfaction helps build the company's reputation, you'd want to make every effort to go the extra mile, so to speak. "As in most service industries, there are no easy answers, but the whole picture must be obtained before making a final decision," says Tuck. She would choose another option.