Expand mobile version menu

Wood Products Technical Salesperson

Real-Life Activities

Real-Life Communication -- Solution

As a salesperson, your job is to assist the client in making a purchasing decision. You should do so by providing good information that's easily understood.

Here's what you could say:

"Let's say you repair the saw this year with an older part, seeing as there are no new ones, at a cost of $1,000. You have to replace the used part again next year, and the cost of the part has gone up. You now pay $1,500. The next year, you pay $2,000. That's a total of $4,500, half the cost of a new machine. Eventually you'll have to pay premium price to have the machine rebuilt or have parts custom made.

"If you buy new, all of your repair costs are covered for three years. After that, the cost of parts is about a third of what it would cost you now to repair the saw. Eventually, you'd spend the same amount of money fixing an old and potentially unsafe machine when you could have bought a new one.

"Second, only one quarter of the labor needed to run the manual saw will be needed to run the new one. Now, that may mean job loss, but it may not. The money you save on labor costs can be used to buy a second machine. This way you can bring back a number of workers. This way, job loss will be minimal, and production will have doubled, allowing you to eventually bring back all of the workers into new positions."

Wrap up by repeating your key sales argument: that the cost of repairs will be zero for three years, compared with thousands of dollars if the client keeps the old machine.